WorkZone support matrix (on-premises)

Important: This support matrix covers using the on-premises installation of WorkZone. For using WorkZone Cloud Edition, see Support matrix (Cloud Edition).

Supported WorkZone versions

The following WorkZone versions are currently supported at the time of this release:

  • WorkZone 2021.0, WorkZone 2021.1, WorkZone 2021.2, WorkZone 2021.3
  • WorkZone 2020.0, WorkZone 2020.1, WorkZone 2020.2, WorkZone 2020.3
  • WorkZone 2019.3

For more information, see Supported WorkZone versions.

3rd party products

Install and configure WorkZone in a production environment with the 3rd party products listed here. If you do not find a specific 3rd party product in the list, it should be assumed that it is not supported.

Operating systems

WorkZone 2021.3 supports the following versions of Microsoft and macOS operating systems:

Server operating systems

Note: It is recommended to test and apply all relevant Windows Updates in order to keep your systems updated with the newest and improved Windows features.

Server operating system

 Notes

Microsoft Windows Server 2016

Non-core edition

Microsoft Windows Server 2019

Non-core edition

For an overview, see Supported Windows Server releases in the Installation Guide for WorkZone.

Client operating systems

Client operating system

 Versions Notes

Microsoft Windows 10

2004, 20H2

Note: It is recommended to apply all recommended Windows Updates.

32 bit & 64 bit

macOS

High Sierra (10.13.6)

 

For an overview, see Supported Windows and macOS releases in the Installation Guide for WorkZone.

Microsoft.NET framework

WorkZone requires the Microsoft.Net framework 4.8. The Microsoft.NET framework 4.8 is installed automatically during WorkZone Content Server installation.

Microsoft Exchange Server

WorkZone 2021.3 supports the following versions of Microsoft Exchange Server:

Microsoft Exchange Server Notes

Exchange Server 2016

The MailAgent must be set to communicate with Exchange Server via Exchange Web Services.

Note: For WorkZone 365, the Outlook - Mail module is not supported. Other modules (Word, Excel, PowerPoint, Outlook - Meeting) are supported.

Exchange Server 2019

The MailAgent must be set to communicate with Exchange Server via Exchange Web Services.

Note: For WorkZone 365, the Outlook - Mail module is not supported. Other modules (Word, Excel, PowerPoint, Outlook - Meeting) are supported.

Exchange Online

WorkZone Content Server must be able to access the Exchange Online server using the account used to send smartmails.

Oracle database

WorkZone 2021.3 supports the following Oracle database versions:

Database server

Database server Notes

Oracle 12.2.0.1*

*Oracle 12.2 is not supported for new databases

Standard edition or higher.

Oracle 19c (12.2.0.3)

Standard edition or higher.

For an overview, see Supported Oracle releases in the WorkZone Installation Guide.

Database client

Database client Notes

Oracle client 12.2.0.1 for Microsoft Windows

Included in the installation of WorkZone Content Server.

Supported browsers

Note: Starting from WorkZone 2021.2, only the HTTPS protocol is supported.

WorkZone 2021.3 supports the following browsers:

Internet browser Notes

Microsoft Internet Explorer 11.0

(32 bit only)

  • Integration with Templafy using the http protocol is not supported.

  • PDF document editing using the AdvancedPDF editor is not supported.

  • As of August 2021, Internet Explorer will not be supported by ACOS Interact.

Google Chrome for Windows

(32 bit and 64 bit)

Version 71 or later.

Note:

  • Links in Microsoft Exchange Online Server messages are opened in Internet Explorer instead of Google Chrome.
  • Integration with Templafy using the http protocol is not supported.
  • Due to the Chromium-based browsers' security model, WorkZone Explorer will not be opened automatically when using the Explore button in WorkZone Client via Google Chrome or Edge Chromium. The link to the selected file will be automatically copied to the clipboard and can be inserted in the address field of an open file explorer.

Google Chrome for macOS

Note:

  • Integration with Templafy using the http protocol is not supported.
  • Explorer integration is not supported in Google Chrome for macOS.

Microsoft Edge Chromium (32 bit and 64 bit)
Note: Due to the Chromium-based browsers' security model, WorkZone Explorer will not be opened automatically when using the Explore button in WorkZone Client via Google Chrome or Edge Chromium.

Safari
Note: Explorer integration is not supported in Safari browser.

For an overview, see Supported browsers in the Installation Guide for WorkZone.

Microsoft Office solutions

Microsoft Office Suite

WorkZone 2021.3 supports the following versions of Microsoft Office:

Microsoft Office version WorkZone Mobile

WorkZone 365

WorkZone for Office Notes

Microsoft 365 (Windows and macOS)

 yes yes, Click-to-Run

yes, Click-to-Run

32 bit & 64 bit

Microsoft Office 2019

-

no

yes, Click-to-Run

32 bit & 64 bit

Microsoft Office Online

-

yes

yes

 

For an overview, see Supported Office releases in the Installation Guide for WorkZone.

Microsoft Office Online Server

Office Online Server Notes

Microsoft Office Online Server

Released February, 2016

The Office Online Server replaces the Office Web Apps Server 2013.

CPR

OFF4

InfoScan

InfoScan 2.26 or later.

WorkZone Interact

WorkZone Interact 2.28.1 or later.

Lasernet

Lasernet 9.

Mobile

  • iOS 14 on iPad and iPhone.
  • Android 9.x, 10.x, 11.x.
Mobile Device Management Systems iOS Android
Citrix Endpoint Management iOS 14 -
Microsoft Intune iOS 14 -

* Due to lack of integration between Citrix and Microsoft 365, document editing is not supported in Citrix MDM infrastructures. All other features are supported in Citrix.


If you have questions regarding the support matrix, please contact our product support department.