Handle messages sent to subunits

If your organization receives unsolicited messages that are sent to subunits such as, for example, different authorities or subdivisions, you can configure the Digital Post message handler service workflow to save the messages on specific cases that are mapped to specific subunits.

To receive messages from the subunits' mailboxes in Digital Post and save the messages on specific cases in WorkZone, follow these steps:

  1. Have mailbox names and contact point GUIDs from Administrativ Adgang at hand.
  2. Create the cases you want to save received messages on.
  3. Map mailboxes and mailbox IDs to the cases on which you want the messages to be saved.
  4. Enable receipt of messages from the subunits' mailboxes in an existing or a new Digital Post message handler service workflow.

Create default cases per subdivision mailbox

  • In WorkZone Client, create a case per mailbox you want to save received messages on.

Map mailboxes to cases

The next step is to map the Digital Post mailboxes to WorkZone units and cases.

  1. Open WorkZone Configurator.
  2. Go to Process > Mail mapping.
  3. In the MailBox ID field, enter a unique ID if you map a Digital Post mailbox. If you want to map an Digital Post mailbox, enter the ID that corresponds to the Digital Post mailbox that is configured in Digital Post's the Administrativ Adgang portal. Please see the 2023.3 version of this topic Handle messages sent to subunits.
  4. Enter the name of the Digital Post mailbox in the Mailbox name field.
  5. Enter the corresponding Digital Post contact point GUID in the NGDP GUID field.
  6. Select the responsible WorkZone unit.
  7. Select the case that you want to save received messages on.

See also Mailbox mapping in the WorkZone Configurator Administrator Guide.

Enable receipt of messages from subunit mailboxes

  1. In WorkZone Configurator, go to Process > Service workflows.
  2. Point to an existing Digital Post message handler service workflow or create a new one, and click Edit parameters
  3. Turn on the UseMailMap parameter.

To create a new service workflow, see Configure an Digital Post Message Handler service workflow.