What is new?

Cases

Quickly execute a case activity multiple times

Recurring case activities can be executed multiple times without opening the Confirmation form by clicking the recurring check box (), located to the left of the activity icons. Previously, a user could only execute a recurring case activity once without the Confirmation form being opened. If the user subsequently executed the activity again, the Confirmation form was opened and the user had to click again to close the form to continue.

View case activity history

A list of all actions performed on an activity can be displayed in the activities preview pane, allowing users to filter the list to gain an overview of past actions on the activity.

The activity history displays the activity name, the action performed, WorkZone user who performed the action, when the action was registered and any comments the user added when performing the action .

New All Processes case detail tab

The new All Processes case detail tab displays all processes registered on the case, including active, ended and expired processes. The All Processes case detail tab contains the same functions as the Processes case detail tab: Users can create a new process, edit a process, export selected processes to Microsoft Excel, open a selected process in a preview pane and finally cancel a selected process. Users can also refresh the tab in order to update the tab and display any changes made to your processes by other users.

Create filters for the Case references detail ribbon tab

On the Case detail page, users can create a filter and apply the filter to the Case references detail ribbon tab in the same way filters can be applied to the Documents detail ribbon tab and the Case parties detail ribbon tab. An existing saved search can also be applied to the Case references detail ribbon tab if necessary.

WorkZone Explorer for the Google Chrome browser

The Explore button is now displayed in the Main ribbon of the active case when using the Google Chrome browser. Due to the security model of the Google Chrome browser, the Windows File Explorer is not opened automatically when you click the Explore button. Instead, you must open the Windows File Explorer manually and then press CTRL+V in the address bar to open WorkZone Explorer for the active case.

The link address is automatically copied to your clipboard when you click the Explore button.

In previous versions, the Explore button was removed when using the Google Chrome browser.

Documents

New advanced PDF viewer enables extended PDF document editing

The advanced PDF viewer is an experimental feature that enables you to edit PDF documents directly. When you save your changes to the document, the document will be stamped with a PDFTron viewer watermark.

If your organization has enabled the advanced PDF viewer and also updated your WorkZone Client configuration to include the View editable PDF version pane in the preview pane, you can edit a PDF document directly in the preview pane, for example from the Documents detail tab on the case detail page.

An overview of all changes to documents is displayed in the Versions detail tab on the case details page.

The advanced PDF viewer enables you to edit the PDF document by:

• adding a comment (annotating)
• highlighting text passages
• adding freehand and predefined regular shapes
• adding a signature
• removing (erase) your edits

Additional advanced PDF viewer editing features such as adding free text blocks, stamps and call-outs are currently not supported in WorkZone.

PDF documents that are locked for editing, archived , deleted, attached to closed cases, have been re-journalized, or which the current user does not have editing rights to, cannot be edited using the advanced PDF viewer (View editable PDF version). These documents can be read unless read access is also prevented.

Miscellaneous

System messages

System messages created by system administrators are displayed in the upper right-hand corner of the browser whenever the browser is opened or loaded.  The content of each system message is defined by the system administrator and can inform users of any important information, for example if the system will be offline for maintenance in the near future.

System messages can be displayed to all WorkZone users as well as only displayed to users that match the access codes defined in the system message parameters.

Users can close a message by clicking on it, although system messages can be set up to prevent users closing the message.

There are three types of system messages:

• Error: The message is displayed in a red message field.
• Information: The message is displayed in a blue message field.
• Warning: The message is displayed in a orange message field.

Cases

Searching for old case numbers

Old case numbers can now be used as search criteria when conducting a case search. If the case group is a part of the case number and the case group was changed on a case, the case would receive a new case number. You can use the old case number as a search criteria when conducting a case search by specifying which case number to use as criteria in the Case number field on the Case search page . [actual] uses the current search number while [history] uses a old (historical) case number.

New fields in the case life cycle detail tab

The Case number and Responsible unit fields can now be selected and displayed in the case life cycle detail tab, enabling users to see any changes made to these fields.

Documents

New field in the document life cycle detail tab

The Responsible unit field can now be selected and displayed in the document life cycle detail tab, enabling users to see any changes made to this field.

Generating PDF reports

Users can monitor the progress of their own PDF report generation requests in a new navigation list called My reports today. The My reports today list displays the status of all report PDF generation requests made by the user within the current day, including the progress of any report PDF generation requests currently in progress.

When PDF report requests are being processed, a red counter with the number of requests currently being processed will be displayed on the Reports status button.

The My reports today list can be added to the dashboard and navigation pane as well as opened from the Reports statusbutton in the bottom panel of the browser page.

Lists

Enable hidden custom fields

If the cases, documents or contacts selected for mass editing contain hidden custom fields (custom fields that have been created but not added to the respective detail pages), you can enable these fields for mass editing by customizing the Edit menu in the main ribbon.

Exporting list results to Microsoft Excel

WorkZone Client no longer requires the WorkZone 365 plug-in to export list results to Microsoft Excel. Previously, the plug-in was used as an intermediary between WorkZone Client and the WorkZone server. Now, the export request is sent directly to the WorkZone server.

Export to Excel

The Export to Excel function has been changed and now uses Excel Power Query to manage the connection and data transfer between WorkZone and Microsoft Excel. Power Query is an improvement over the previous connection type but users must set up their Excel connection the first time they export a list from WorkZone to Microsoft Excel.

Once they have set up the connection, users only need to define the privacy level for the current spreadsheet the next time they export WorkZone data to Excel.

When filtering lists or when specifying read access codes in the Read access code field for case, document and contact searches, all existing read access codes for cases, contacts or documents respectively will be displayed as a text string in a drop-down list. This enables users to select from and/or filter the drop-down list instead of creating a new access code solely used for searching or filtering.

The Read access search field is a new field and will be displayed by default on all search pages. If your search pages were configured to hide the old Read access search field, you will have configure the same search pages to hide the new Read access search field.

The read access code text string is ordered alphabetically and filtered from left to right and filter terms are also applied from left to right. For example if a user filters the read access code drop-down list with "aaa bbb ccc", the access code "aaa ccc bbb" will not be displayed. If the filter applied is "aaa ccc" instead, the access code "aaa ccc bbb" will be displayed.

Important: This change will invalidate any saved searches or saved filters that contain the Read access field. On filters, the Read access field will appear to be updated with the read access text string, but will not work as expected. On saved searches, the Read access field will be empty and still not work as expected.



Users must manually update the read access filter or search criteria and update the filter or search in order to trigger the new functionality.

Filtered detail ribbon tabs must contain filter criteria

Users can add their own tabs in the detail ribbon on a detail page (case, document, or contact) and specify a custom search to apply to and filter the tab. Previously, empty searches (searches not containing search criteria) could be saved and applied to the tab. Now, searches must contain search criteria if the user wants to save and apply it to the detail ribbon tab.

WorkZone configuration editing changes

As a result of the redesign of WorkZone configuration editing, filtered tabs and the default dashboard cannot be removed (meaning deleted from the configuration). You can chose not to display a filtered tab or the default dashboard, but you cannot remove them.

Custom types

If there is only one custom type field that can be used as a reference, the name of the field will not be displayed in the Tab selector form when adding a custom type to a case, contact or document detail tab.

Cases

Display all documents in a case hierarchy

A new Documents in hierarchy detail tab is now available for the case detail page. The Documents in hierarchy tab displays all documents attached to the active case as well as all documents attached to any child cases of the active case. In previous versions of WorkZone, users had to create a custom search for all documents in a case hierarchy, specifying search filters and criteria to obtain the same document list as the new tab displays automatically.

The Documents in hierarchy tab is not displayed by default and must be manually added to the case detail page.

Public access report

A new case report Public Access, print out of the case documents has been introduced and is accessible in the Advanced tab of the Print case form. The report creates a PDF with all case documents and a list of document parties on the case for public access requests from citizens.

The report is opened from the ribbon on the case detail page > Print > Advanced > Template.

Documents

Deleting documents and cases

Cases containing references to documents and documents containing references to cases and other documents can now be sent to the trash bin and deleted from the trash bin. Previously cases and documents containing references to other documents and cases could not be deleted. This also affects the automatic deletion of cases and documents if this functionality is used.

Automatic deletion of cases and documents

WorkZone can be configured to automatically send a case or document to the recycle bin when the defined retention period for the case or document expires. The automatic deletion parameter is set for each individual retention policy in WorkZone Configurator > Retention> Retention Policies.

Automatic deletion of cases and documents from the recycle bin

Cases and documents can be automatically deleted from the recycle bin after a predefined grace period, set as the number of days after the case or document initially was deleted (sent to the recycle bin). The grace period can be defined for each retention policy and is set up in WorkZone ConfiguratorRetention > Retention policies. Items deleted from the recycle bin are deleted permanently.

Cases and documents will not be automatically deleted from the recycle bin if the grace period has not been defined for their retention policies.

Cases and documents that are to be deleted from the recycle bin will contain a date in the Purge date field in the respective recycle bin lists . If the Purge date field is empty, the case or document will not be automatically deleted from the recycle bin.

Improved document list search/filter

All document lists and document detail tabs now display a Search in list field on top of the list. The Search in list field is a free text search field where users can enter free text search criteria to filter the displayed documents list. The Search in list field accepts all WorkZone search operators, such as wildcards (*) and question marks (?) and pressing Enter will apply the search to the list.

When a search criteria is applied to the document list, the Search in list field will be displayed with a yellow background to indicate that the items in the list have been filtered.

Clear the Search in list field to load normal unfiltered document list.

Importing supplementary documents from other WorkZone databases

When importing main documents with supplementary documents from another WorkZone database, the supplementary documents were always imported with the original access code despite the Import without access codes check box setting.

Now, the Import without access codes check box is ignored for supplementary documents. Supplementary documents are always imported without any access codes and automatically restricted by case and restricted by (main) document.

Supplementary documents imported as main documents still respect the Import without access codes check box and are treated as main documents with regards to assigning access codes.

Create a document from Templafy

If the organization uses Templafy to store and manage its Microsoft Office templates, documents (Word, Excel, or Powerpoint) can be created based on the Templafy templates.

The document is created from the ribbon using the Create from Templafy menu option. A Templafy template is then selected and applied to the document.

The document is opened in the relevant Microsoft Office application and the user can add any relevant text. After the document has been completed, it can be saved back on the case again.

Valid Templafy log-in credentials (User name and password) must be available, and the Templafy connection must be set up correctly in WorkZone Configurator > Global > Templafy settings before documents can be created using Tempalfy templates.

Important:  For Microsoft Internet Explorer: Integration with Templafy (3^rd party product) using the https protocol is not supported.
For Google Chrome and Microsoft Edge: Integration with Templafy (3^rd party product) using the http protocol is not supported .

Using the Safari browser

If you are using a Safari browser, 3^rd party cookies must be enabled to use the Templafy integration in WorkZone Client.
3^rd party cookies are enabled by clearing the Prevent cross-site tracking Privacy setting in the Safari browser settings. The Prevent cross-site tracking setting is fully implemented from Safari version 13.1 but present in Safari browsers from version 11.0.3 (3604.5.6).
For earlier versions of the Safari browser (before version 11.0.3(3604.5.6)), the Prevent cross-site tracking setting is not present.
While Templafy integration might work with other Safari versions, only the Safari browser, version 13.1 was used for testing Templafy integration.

Dashboard

Group by Custom field types

Donut and Bar widgets displaying contact data in a dashboard can be grouped by the following custom field types: Employee, Contact, and Unit

New widget display option - Use short label

A new display option has been introduced to the Donut and Bar chart widgets - Use short labels. Use the Use short labels check box to display the code of the grouping selected in the Group by field instead of the name. The Display Legend check box must also be selected in order to display the short labels.

New widget display option - Data ordering

A new display option has been introduced to the Bar chart widgets - Data ordering. Use the Data ordering to display the bars in the bar chart by ascending or descending order, going from left to right.

WorkZone Chat

This version of WorkZone introduces a new generally available module called WorkZone Chat to help WorkZone users increase collaboration and improve coordination in their daily work.

WorkZone Chat is an internal communication tool which enables WorkZone users to communicate about specific cases or documents, add additional case and document references, or remove existing references. WorkZone Chat can also be used to communicate more informally with other WorkZone users without being associated to a case or document.

WorkZone Chat can only be used to communicate with other WorkZone and can only be used internally through WorkZone.WorkZone Chat cannot be used to communicate with other parties or contacts externally. If you need to communicate with an external contact or party, you must use another 3^rd party chat program.

WorkZone Chat is disabled by default and must be enabled by a system administrator in WorkZone Configurator > Global > Feature settings >  Client > Chat.

WorkZone Chat can be opened from the bottom of the browser page or from any case or document the chat contains references to. If the chat is opened from the bottom of the browser page, all chats for the user are displayed, and if a chat is opened from a referenced case or document, only that specific chat with the case or document reference is displayed.

WorkZone Chat respects all existing case and document read and write permissions. Users will not be able to view chat references to cases or documents they do not have read access to. Users will still be able to participate in chats, but will not be able to access cases or documents they do not normally have access to.

Chats can be created from the bottom of the browser page or directly from a case or document. If a chat is created from a case or a document, a reference to the case or document has already been created. The user can then add participants and start chatting. If the chat is created from the bottom of the browser page, the user must manually add any relevant references and add participants.

Any chat participant can edit a chat, and case and/or document references as well as participants can be added and removed during the chat. Additionally, chat details, such as title and description can be changed by any chat participant at any time.

A WorkZone Chat can be defined to be retained, which means that the chat cannot be deleted. Ordinary (unretained) chats can be deleted manually and are also automatically deleted from the system after a predetermined amount of days. Chat can be toggled between retained and ordinary chats by any chat participant.

Miscellaneous

New counter on detail tabs

A new counter has been introduced as a configurable setting on the case, document and contact detail tabs. The counter displays all unread items on the tab and uses the MRU (Most Recently Used) and Reading lists to determine whether or not an item (document, chat, processes, case references, parent cases, child cases, document references, documents in hierarchy, supplementary documents, and items in the recycle bin) has been opened by the current user. The counter is red in order to differentiate it between the other (light blue) counter on the detail tab which displays the number of items on the tab.

 Unread items are displayed in bold in the tab and in lists.

The unread items counter is by default enabled for the Chats detail tab and disabled for all other tabs.

You can enable or disable the unread items counter in the detail tab settings by toggling the Display unread items counter check box on the Edit tab form.

Cases

Case activities

The Deadline column is now available to the Activities tab and displays the deadline defined in the DCR graph for the activity. The Deadline column is not displayed by default and must be manually added to the Activities tab.

New list - My Open and Pending Tasks

A new list called My Open and Pending Tasks has been added to the Navigation pane lists in the User Tasks group. The new list combines the My Open Tasks list and the My Pending Tasks list into one list. You can right-click a task and jump to the case the task is registered on to continue work there.

Changing case group during case creation

A field on a case detail page will not be overwritten by the default values from a case group if the default values are undefined or empty. Case detail page fields where default values have been defined on the case group are still overwritten. This only applies when creating a new case. If you select another case group on an existing case, case group default values are not applied to any field.

Actor Sequences relocated

The menu item Actor Sequences has been relocated from the main ribbon to the User's user page and added as a new Actor Sequences detail tab . You can now add, edit and manage actor sequences from your user page.

Case Group default values

Applying a case group to a case will not overwrite any existing values in fields that normally are overwritten by case group default values as long as the selected case group does not contain default values for the fields in question.

In previous versions, selecting a case group without defined default values would result in the Case handler field being overwritten with the current user, the Responsible unit field being overwritten with the organizational unit of current user's and the Case type field being cleared if default values had not been defined for the Case handler, Responsible unit, or Case type fields.

Contacts

You can add a custom contact list that your system administrator has created to your contact detail tabs and afterwards enter contact information in the custom list fields for the list. When searching for contact information, custom list fields can also be added as search criteria to your search.

Custom contact lists can also contain references to other cases, documents, or contacts, and you can open these references in a new tab by selecting Navigate to and then the reference to open, or by right-clicking a row and selecting the reference to open.

Meetings

State field for meetings displayed

The Meeting State field for meetings can now be displayed in the two Meeting lists: Meetings and Meetings organized by me. The meeting status is also displayed on the Meeting detail page in the State field and can be added as a search criteria when searching for meetings (Meeting state search field).

The State field displays the current meeting status (Active or Canceled) and is updated automatically from Outlook (if you are using the Microsoft Office Web add-in for WorkZone) or manually from WorkZone (if you are using the VSTO-based Microsoft Office add-in for WorkZone).

The Meetings list is automatically filtered to only display active meetings (the Meeting state field equals Active) while the Meetings organized by me displays all meeting states but can manually be filtered to display selected meeting states.

Miscellaneous

Quick Searches

The Quick search functionality (Go to) has been relocated from the ribbon of the case, document, and contact pages to the Open button in the tab area. As a consequence of the relocation, the shortcut keys have been reassigned. The CTRL+G shortcut key now displays a menu at the Open button where you can select Case, Document, or Contact to open the corresponding Go to... form. You can also click the Open button to display the menu.

Notes

A new detail tab has been introduced to the detail tabs for the case, document, and contact detail page. The new tab is called Notes. The Notes tab contains all the notes created for the case, document or contact in question and replaces the old WorkZone functionality for creating and editing notes. The new Notes tab aligns the WorkZone notes functions with the current options for working with detail tabs such as selecting multiple items in the detail list, opening a preview pane, as well as creating, editing, and deleting notes. Users can also access a menu of options by right-clicking a note in the detail list. Likewise, a counter can be displayed on the tab to display all current items in the detail list of the tab.

As a result, the notes icon () and functionality has been removed from the ribbon on case, document, and contact detail pages.

Character usage count in text fields

The total number of characters available for content in a text field is displayed in gray text in the upper right hand corner of the field. The number to the left of the slash is the number of characters used and the number to the right of the slash is the total number of characters available. Some text fields can contain 4,000 characters while other text fields can contain less, for example the Case text field can contain 4,000 characters while the Note text field can contain 2,000 characters.

For text field containing formatting options, such as Note text fields, the hidden formatting codes will also be included in the total amount of used characters.

Select tabs to view button in the detail tabs relocated

The Select tabs to view button in the detail tabs has been relocated to tabs-section on of the detail ribbon and a new image is now used as the button image. Previously, the Select tabs to view button was located to the far right of the detail ribbon and a sprocket icon () was used as the button image.

Counter on detail tabs

A detail tab can contain many rows in the detail list and you can configure each detail tab to display a counter on the tab, showing the number of rows in the list. The counter displays the number of rows currently displayed in the list so any filters on the tabs will be respected.

The display counter is disabled by default for all tabs except the Notes tab but you can display the counter for each tab on the Edit tab form.

Custom types/custom case lists

Custom case lists have been expanded and renamed to Custom types. Custom types are collections of customizable fields that can be defined by a WorkZone administrator and applied to case, document, or contact detail pages.

Toggle maximized/minimized main ribbon

The main ribbon toggle function has been expanded. Previously you could only toggle between the maximized and minimized main ribbon by double-clicking the tab title. Now, new Toggle and Toggle icons have been introduced in the main ribbon which also enable you to toggle between the maximized and minimized main ribbon.

New shortcut keys for search pages, form and dialogs with drop-down lists.

If a field on a search page, form or dialog contains a drop-down list, you can press any Arrow key (Up, Down, Left, Right) or Space to open the drop-down list in the field. In previous versions, you could also press Enter to open the drop-down list in the field. This has been removed as pressing Enter in a Search page or dialog with search functionality will start the search.

In order to prevent searching the entire database and thereby negatively impacting performance, pressing Enter in a search page with no defined criteria will not start the search.

Columns that contain numbers in lists are right-aligned

If a custom field in a list is defined to contain a number (decimal or integer), the column will be displayed as right-aligned in the list. Text columns (fields) are still displayed left-aligned.

Many standard fields, while displayed as numbers, are not considered number fields for this purpose; for example case or document numbers are considered ID fields and not number fields despite potentially containing number values.

New shortcut key to toggle the Preview pane

In the Detail tab, select an item and press p to toggle between opening and closing the Preview pane for that selected item only.

Open the Select columns form directly

The Select columns form can now be directly opened from the detail tab list columns by clicking Column options in the right side of the list columns.

You can still right-click a column heading and select More to open the Select columns form.

 

Cases

Case activities

You can start and manage multiple case activities for a case by using the new Activities case detail tab.

The Activities tab lists all case activities created on the case and enables you to better manage the case activities. From the Activities tab, you can start a new case activity, open the Case activities pane where you can update activity tasks, refresh all activities on the case, delete an activity, and export selected activities to Microsoft Excel.

As a result of the new Activities case detail tab, the following changes have been made:

• The Activities button is no longer displayed in the case ribbon and the Case activities pane is no longer opened from the case ribbon.
• The open activities counter is no longer displayed on the button.
• The Delete and Update buttons have been moved from the Case Activities page to the Activities tab on the case details page.
• The deadline date and time of the activity is no longer displayed in the case detail page. Previously, the activity deadline date was displayed in the far right of the case title.
• Newly created activities will be displayed in a Preview pane by default.
• Required case activities (case activities that must be completed) are indicated by a blue exclamation mark in the far left column in the Preview pane.

Filter by status in the Activities list

All case activities are displayed in the Activities list, including inactive activities (for example Completed or Terminated). Use the Status column to filter the Activities list by the desired activity status.

Activity column removed from all case lists

The Activity column has been removed from all case lists in the navigation pane. The default column rows are now Title, Case Number, Created Date, Planned Completed, Reminder date and Closed date.

Lock access rights inheritance

WorkZone can be set up to lock access rights inheritance, preventing users from removing inheritance of access codes for documents. Inherited access rights are still displayed, but users will not be able to clear the Restricted by case and Restricted by document check boxes in the Edit read access and Edit Write access forms.

Access rights inheritance are locked by enabling the Enforce Access Code Inheritance feature setting, found in WorkZone Configurator > Global > Feature settings > Content Server.

Ditmer Agenda Management module

You can add multiple documents (called Enclosures in the Agenda Management module) to an agenda item. The documents can be added within WorkZone for example from the case you are creating an agenda item for or from the file system (outside of WorkZone.

Processes

Case handlers can now gain an overview of all processes on a case in the new Processes case detail tab.

The Processes case detail tab enables a user to:

• Create a new process based on the active case
• Export selected processes to Microsoft Excel
• Open a selected process in a preview pane
• Cancel a selected process.
• Refresh the tab in order to update the tab and display any changes made by other users.

Additional user task information has also been added to the Process lists on the Home Page in the Status column as well as providing a visual overview of the state of the task using user task icons (Green, Yellow, Red, indicating "in time", "near due", "over due").

Order user tasks by rank

When a new process is created, user tasks are automatically assigned the next available ranking but can be ordered and reordered in the My Open tasks list in the navigation pane and in the User tasks detail tab page in the current user detail page. The rank order of the tasks is displayed in far left column in the list. You can additionally display the Rank column in the list.

To reorder a user task, in the tab page drag the row to its new placement. You can only reorder your own user task or user tasks of user you are a delegate for.

Process Notifications

You can configure when to send notifications from WorkZone Process as emails and notifications on a mobile device in your personal settings. Your personal settings override the global process notification settings.

There are three types of notifications:

• Send Smarttasks as emails: Emails that contain a task with response buttons.
• Email notifications: Emails sent when a task is changed, for example, a task has been updated by another user.
• Push notifications: Notifications sent to a mobile device when a task has changed.

Documents

Restore document version

If you have restored an older version of a document and it is the current version being worked on, you cannot restore the older version again. The Restore version button will be inaccessible for the older version. You can still restore other older versions. Previously, the Restore version was still accessible for the old version of the document, even if the old version had been restored and was now the current version being worked on. The button was merely accessible, clicking the button would still not restore the old version again as long as it was the current version.

Reports

Two new reports have been introduced for cases and documents.

• A filtered case list with parties and documents
• A filtered document list with parties and supplementary documents

The A filtered case list with parties and documents report creates a PDF report of the case data for all cases in the list that satisfy the applied list filters. while the A filtered document list with parties and supplementary documents report creates a PDF report of the document data for all documents in the list that satisfy the applied list filters.

Both reports are available in all case and document lists. Filtered case and document list reports cannot be executed on document and case reference lists.

Lists

Editing field values in lists

When editing field values for items in a list (Cases, Contacts, Documents, Meetings, et. al.), the corresponding column no longer needs to be displayed in order to edit the value. Previously, users were required to display the column of the field they wanted to edit. Now, all editable fields can be accessed through the Edit button in the ribbon, either from the menu or from by right-clicking and selecting Edit.

Custom case lists

You can add a custom case list that your system administrator has created to your case detail tabs and afterwards enter case information in the custom list fields for the list. When searching for case information, custom list fields can also be added as search criteria to your search.

Custom case lists can also contain references to other cases, documents, or contacts, and you can open these references in a new tab by selecting Navigate to and then the reference to open, or by right-clicking a row and selecting the reference to open.

Custom case lists can be copied along with other case references when copying a case.

Contacts

Maximum number of characters in Name & Address fields

The number of characters that the Name 1, Name 2, Address 1, Address 2, and Address 3 fields can contain on the Contact detail page has been increased to 150 characters for each field. Previously, the maximum number of characters each field could contain was 60.

Customize Search results for each contact type-specific search

The Search results tab can be customized for each contact type that you base your search on. In this fashion, you can configure the Search results tab for each contact type you want to search for and display only the search results you need for each contact type.

Agenda Management

As an experimental version, WorkZone Client can integrate with the Agenda Management module produced by Ditmer, which enables you to create a meeting agenda from a WorkZone case in the Agenda Management database.

You can create agenda items for the meeting as well as upload meeting documents to each agenda item from WorkZone. The title and attached documents can also be edited from WorkZone.

Additionally, the Agenda Management module can be accessed normally by users who are registered in the Agenda Management module.

Installing and activating

The Ditmer Agenda Management module is installed by default during the initial installation of WorkZone but is not activated by default. If you want to use the Ditmer Agenda Management module, you must activate and configure the module.

When the Ditmer Agenda Management module is activated, the Case preparation detail tab will be available in the Case detail page. When you add the detail tab to your Case detail page, you can start using the module.

Contacts

Contact types

When creating new contacts, you must select the contact type to be created in the Contacts menu.

Each contact type now has its own configurable contact detail page in order to enable superusers to customize each contact detail page to the contact type. The previous contact detail page contained the same layout, fields and custom properties for all contact types, despite requirements for layout, fields and contact information may be different from contact type to contact type. The contact data you might want readily available for a company may not be the same as the contact data you would want for persons, employees or municipalities.

Contact searches

Contact searches: You can create a search for a specific contact type by selecting the contact type in the Contact menu of the New search button in the Main ribbon. The contact type selected for the search cannot be changed when the search is run or if saved as another search. The contact type (the Type field) can be displayed and changed for general contact searches.

Cases

New default case

New default case: A new case, the Standard case has been introduced and is set as the default case. This means when a case is created using OData or WorkZone Explorer, a Standard case is automatically created. In previous versions, the Subject case was created by default. When manually creating a case, you must select the case category before creating the case.

Standard cases do not have a case category. When searching for Standard cases, all cases where the case category field is empty are therefore found.

The Standard case is a WorkZone system category and can be edited but not deleted.

A case category can be changed to any other category, for example changing a Standard case to a Subject case and back.
The case category of a case can also be cleared, effectively changing the case to a Standard case and changing the case template used for the case to the default case template.

Change case category, case group, and primary party

You can change the case category, case group, and child case group of an active case. If the active case has a primary party, you can also change the primary party

In the ribbon of the case detail tab page, the Category button has been moved into the new button called Change which now contains all change actions you can perform on a case:

• Change case category
• Change case group (and child case group)
• Change primary party

Changing a case category is not new functionality, but is mentioned because the functionality has been moved to the new Change button.

The planned close date can be defined before the created date on a case

The planned closing date on a case can now be defined before the date the case was created (the Created date field). Previously, you could not define a planned closing date earlier than the date the case was created and an error message would be displayed. Now, you are informed of the potential error but not forced to change the date in the Planned closing date field.

Some organizations will in certain situations start work on a case, including estimating when the case is to be closed, before the case is physically created in the WorkZone.

The value in the Created date field is automatically generated by WorkZone when the case is created while the value in the Planned closing date field can be entered manually.

Additional columns displayed in the Case life cycle sub tab

The columns available for the Life cycle tab on the case detail tab have been increased and now include the Case group, Child case group and Primary party columns. The Case group column is displayed by default while the Child case group and Primary party columns can be added to the Life cycle tab if necessary.

New check box for case activities

A new check box has been introduced in the Case activities pane. The check box enables you to quickly complete an open or executed (recurring) activity without opening the process dialog.

The check box is only displayed for case activities which can be completed.

Case activities (Replicated from WorkZone Process)

• A new Update button in the Case activities pane, which updates the activity list to make sure that the list reflects data changes.
• You can now select No filter in the View list in the Case activities pane. if you select this filter, you will see all case activities including activities handled by the system.

Documents

Print PDF versions of documents without document classification

You can print PDF versions of existing documents that do not contain document classification without having to select a document classification for the documents. Documents without document classification values could exist after an upgrade to WorkZone 2018.0 or newer if the documents were not updated with document classification codes.

If you were operating on an older database created prior to WorkZone 2018.0 and the database you are operating on has been closed (preventing you from updating the document meta data with document classifications), you could not print documents from the database as PDF files.

If you print a PDF versions of existing documents that do not contain document classification and save the PDF back on the case, you must still select a document classification as well as other mandatory fields such as document title and document type for the PDF document. This is because the PDF document is now considered a separate document within the WorkZone case / document structure and must adhere to the document policies defined for your organization.

Generate PDF versions of documents on Closed cases

You can generate a PDF version for documents on cases that are closed. Previously, a case had to be reopened to generate a PDF of its documents and then closed again once the PDF file had been generated.

Document search in a case hierarchy

You can find for all documents in a case hierarchy by selecting a parent case in a document search query and setting the search behavior to search the case hierarchy. All documents on the parent case and any child cases will be listed in the search results. You can save your search query as usual for reuse as well as distribute (share) it to other WorkZone users.

The case hierarchy document search can only search downwards in a case hierarchy and you can only specify one parent case to base the hierarchy search on. Furthermore, the case hierarchy document search uses the Case (simple) field in the document search tab page to contain the parent case and can only contain one case when using the hierarchy search.

When creating a new document search query or editing an existing, you must select the search behavior in the Case (simple) field:

• [case]: Search by case only, can contain multiple cases.
• [hierarchy]: Searches downwards through the parent-child case hierarchy, can only contain one case.

Apply access code of the current case to documents imported from other WorkZone databases

When importing documents from another WorkZone database, you can apply the access code of the current case to all the documents selected for import by selecting the Restricted by case check box in the Edit read access form.

Miscellaneous

User tasks

You can now to see the date and time of the latest received user task. To do this, you must add the new Updated field as a column to the user task list. The values in the Updated field are displayed as a date and time. You can sort the Updated column in the list to list the most recent or oldest user tasks in the list.

• The Case activities list contains a light blue comment counter for each activity in the list. This enables the case handler to quickly gain an overview of the number of comments on each activity in the entire list and see which activities have generated most comments.
• Shared searches can be reassigned to other WorkZone users. As a result, a new field called Owner has been created. The Owner field defines who the current owner of a saved search is and can be added to lists, for example Shared lists and My list in order to display ownership of searches.
  If you are the owner of a search, you can reassign the search to another WorkZone user, transferring ownership of that search to the user. You can also take over ownership of a saved search from an inactive WorkZone user if you have the same access code on the search as the old owner.
  This enables you to take over shared searches created by employees who no longer are with the organization. As the new owner, you can edit the searches, to ensure continued maintenance and making updating of the searches possible.
  
  For more information, see Reassign a shared search
• Searches can be used as a base for new searches by other users by saving the new search with a new name to avoid naming conflicts. Saved searches you own can be edited, updating the search itself, or saved as a new search.
  Shared searches not owned by you cannot be overwritten and can only be used as a base for creating a new search.
  This enables an organization to define several core searches which can then be re-used by other users and edited to fit their particular work flow.
  
  For more information, see Create a new search based on a saved search
• When applying a list filter, you can select to save the filter to your local configuration. The next time you open the list, the filter will automatically be applied. If you reset the configuration, all your list filters will also be reset. You can still edit the list filter and save it again.
  
  For more information, see Filter a list
• For Cases, Documents, and Contacts, right-clicking a list item will open a List menu with the same options as the Main ribbon but filtered to fit the list item type (case, document, or contact).
• When you delete a saved search which is used in one or more configurations, for example in lists or customized tabs, all configurations that use the search will be listed in a dialog box where you can cancel the deletion of the search or continue to delete.
  
  For more information, see The list menu
• List selectors for the Case, Document, and Contact detail pages can be customized, enabling you to add, re-arrange, and remove search fields for the searches for the following detail tab pages:
  • Parties
  • Case references
  • Document references
  • Child cases
  • Parent cases

  For more information, see Configure list selectors

• Meeting reports can be printed directly or printed and saved on the parent case. The meeting report must exist in PDF format before you can print it. You can define document meta data when printing the report to ensure that the meeting report is registered with the correct data when saving on a case.
  For more information, see Printing meetings
• Documents can be imported to an active WorkZone case from other WorkZone databases. Documents in the other databases can be searched for and selected for import. The case handler and/or responsible unit can be inherited from the imported document or reused from the case to contain the imported documents prior to importing. Generally, all document meta data is imported, with significant exceptions (custom properties, access codes, document references, document states and document types). Please refer to the online help for more details.
  You can use document lists to identify imported documents by their source database in the Originates from column.
  For more information, see Importing documents from other databases
• When using the Quick search, closed cases are also included in the search.
  For more information, see Quick Search
  
• Due to a new implementation of CVR integration, it is no longer possible to use a company's address or postcode as search criteria when importing company contact details using WorkZone's CVR integration. You can query the CVR online database by CVR number, P-number and/or company name and select only to display CVR number results.
  
• For WorkZone Content Server, Standard Edition:
  When browsing for access codes to apply to a case or document, you can apply a filter to display access codes by All codes, Term access codes or Organizational codes. For large organizations with many access codes, this can improve performance and overview by reducing the number of search results a user has to browse.
  If the access code name is known, a user can still enter the name in the Access code field to additionally filter the list.
  For WorkZone Content Server, Corporate Edition, no changes have been applied to the way access codes are selected and assigned.
  For more information, see Manage access rights
  
• Column selection has been improved. When selecting columns (fields) to display in lists and other WorkZone elements, you can see which columns are currently available, which columns are currently displayed in the list as well as manually adjust their width, optimizing the list space used for displaying information.

New User Interface 

The user interface of the WorkZone Client has been updated with the following changes:

• New, sharper and more precise icons that retain their clarity when resizing the web page.
• Tab-page color-coding has been removed and replaced with small icons of the contents of the tab page.
• When items (Cases, Documents, Contacts, Meetings) on a tab page contain unsaved data, a small red marker is displayed on the title of the tab page. Previously, unsaved data was not displayed prominently.
• All items selected in lists are highlighted with a light blue overlay instead of an item-specific color.
• Counter icons are now light blue instead of red; they still display the number of selected items in the list.
• The labels of the ribbon groups in the main ribbon are no longer displayed, and some ribbon groups are collected in the Manage button if the web page is too small to display all the ribbon groups.
• Ribbon options that have prerequisites, for example sharing document links in e-mail messages, are not displayed if the prerequisites are not installed. In the example above, the share document link will not be displayed if WorkZone for Office is not installed on the server.
• Double-clicking the item tab will compact the main ribbon, displaying smaller icons and hiding button labels.
• The field labels are reduced in size and font, drawing attention to the field instead of the field label.
• Mandatory fields are underlined with red and displayed with red asterisks, drawing attention to the fields that require input. Previously, mandatory fields were displayed in red only, complicating use for color-blind users.
• Fields that have been selected (fields in focus) are outlined in light blue.
• In general, the use of bright colors has been toned down or reduced greatly, apart from places where user attention is considered important, in order to facilitate better overall orientation and to improve work flow.

Editing multiple items

• You can select multiple items (cases, documents or contacts) and add an Information or Date Type to or remove an Information type or Date type from the selected items by using the respective lists (Contact, Case or Document). For more information, see Edit multiple items in a list.
• You can select multiple items (cases, documents or contacts) and add contact references to and remove contact references from the selected items by using the respective lists (Contact, Case or Document) to select and update multiple items. For more information, see Edit multiple items in a list.
• You can change the case category for multiple cases in the case lists. To do so, you must first add Case category to the ribbon. For more information, see Change a case category.

Dashboard

• The Speedometer widget (sometimes called a Gauge chart) combines the Counter widget with a pie chart to indicate the number of a items in a list as well as visually indicate where the counter value is placed in a predefined range. For more information, see Speedometer.

Search feature

• You can directly search for a case, document or contact by opening a quick search form and entering key search criteria such as case number, case title, document number, document title, contact name or contact ID. Quick Search supplements standard WorkZone search functionality by sacrificing multiple search criteria for speed and ease of use. For more information, see Quick Search

Microsoft Office Online Server

• If the Office Online Server is installed and set up to integrate with WorkZone, you can edit office documents in your browser, using all Office Online functionality instead of having a Microsoft Office Suite installed on the local machine. Office Online Server enables concurrent users to edit and save the same document but contains less advanced office functionality.

Documents

• You can change a draft document (UÅ) or Personal draft document (UP) to any of the four document states (UÅ, UP, UL or ARK). Locked documents can only be archived. The state of Archived documents cannot be changed.
• You can display the document size in Kb in document lists by selecting the Size field when adjusting the columns in a document list. For more information, see Add / Remove columns in a list
• You can keep, delete, and restore previous versions of your documents. For more information, see Draft versioning.

Other features

• The Case text column can now be displayed in the Case list. The Case text column is not by default a part of the Case list and must be manually added by right-clicking the column header and selecting Case Text. For more information, see Display or hide list columns.
• Any pinned detail tab pages are opened when the WorkZone Client is launched. This enables you to have a set of pinned tab pages always available whenever WorkZone Client opens. A new detail tab page menu enables you to pin or unpin all open tab pages or just the active open tab page as well as unpin all other tab pages. For more information, see About detail pages.
• You can use the favorites icon to add an item to or remove an item from the favorites list. In the detail tab page, click the favorite icon to toggle the item's favorite status. In the list, double-click the favorite icon to toggle the item's favorite status. For more information, see About favorites.

Search features

• If you search for cases by a case group, you can include or exclude its child case groups in the search.
• If you search for cases or documents by a responsible unit, you can include or exclude its child responsible units in the search.
• If you search for documents by a case and you know which case(s) must be included to the search criteria, simply select these cases in the Case (simple) field.
• If you search for a case, document, or contact by a numerical field, you can define an interval of numbers as search criteria. For example, if there is a field that stands for floors of a building , you can search for buildings that have between 20 and 30 floors.

Print features

• Print case documents from the detail tabs. Use this functionality to easily print a specific subset of documents that you can collect in a custom document list and add as a detail tab.
• Print case notes to a PDF file.

Other features

• Delete contacts of any type except Employee and Unit.
• Possibility to restore a deleted document has been extended with new options:
• you can restore the document with its original case;
• you can restore only the document and move it to another case.
• Create custom tabs for parties to display parties only with a specific type and/or role. You can add such custom detail tabs on cases, documents, or contacts.

Important: Considering this change, the Authors detail tab on documents has become obsolete and is no longer available.

• You can filter case activities by Role.
• You can filter case activities by State and this filter is kept when you restart WorkZone Client.
• You can set a relative period for the time line widget.

New options to add and edit fields

• Edit case handler, responsible unit, read access, and retention code on a closed case.
• Change case category after case creation.
• Rename detail tabs on cases, documents, and contacts. Note that new titles on the case detail page are only applied to cases within the same case category.
• Edit Acting unit on case and document lists.
• Custom fields with integer and decimal values can be added to the case, document, and contact detail pages.
• Users who have the MULTIEDIT access code can see up to 500 list items on a page. This feature is design to help managers reorganize work scope between units.

User interface changes

• Multiple dashboards help you view and group even more widgets.
• Version format has been changed. Now it is unified among all WorkZone products.
• The Report button has a new icon.

EU GDPR requirements

GDPR (General Data Protection Regulation) is the primary law on personal data protection in the EU. It unifies data protection, so that each EU member state no longer needs to write its own laws concerning data security. GDPR becomes effective on May 25, 2018.

With this release, WorkZone introduces the following functionality to meet the GDPR requirements:

• You can delete cases and documents temporally (so that they are stored in the recycle bin) or permanently.
• Retention policies define for how long a case or a document should be retained in the database. For example, some cases must be retained for 10 years after closure, while some cases can be deleted at any time. All these rules are defined and automated in the retention policies. Each retention policy has a retention code associated with it.
• Document classification orders and prioritizes data based on its sensitivity. For example, some documents can be available to everybody, while other documents might contain information that cannot be shared with a wide audience. Starting with this release, document classification code, that it defines its sensitivity level is a required field for each document.

Documents created in WorkZone Client 2017 SP1 and earlier versions are not classified automatically. You can apply classification codes to them manually.

New features

• Meet new types of widgets available on the dashboard – counter, donut chart, time line and bar chart. Apple the most relevant widget type to a list and get extended information by a quick glance.
• The dashboard has become more flexible and functional. You can easily add, resize and reorder widgets to form the dashboard that you want.
• Cross-register search. Use this functionality when you have search requirements both to cases and documents. In other words, you can search for documents that belong to specific cases and you can search for cases that contain specific documents. For example, you can find emails that must be replied today and that belong to cases assigned to you.
• You can define two new settings for subscriptions:
  • number of items that you want to receive in emails, and
  • whether you want to see all items in the lists or only new ones.
• You can view all access codes assigned to you on the My access codes detail tab.
• Content-sensitive help. When you click Help in WorkZone Client, you see the relevant page in WorkZone Client documentation. This simplifies the search of the needed information.

Missing description of the existing functionality has been added to this guide: 

• Concept of facets and case groups
• How to import contacts with CPR and CVR numbers
• Glossary. Find the list of terms and their definitions on the Glossary tab next to the Contents tab. If you meet a term written in green when you read the guide, click the term to read its definition in a pop-up window.

• Case activities have been introduced in this release. Use the case activities functionality to track and manage workflows in WorkZone Client.

Work with lists

• You can mark any case, document, or contact as unread in order to view it later in your Reading list. When you have viewed an item, it is removed from the list.
• In the case lists, you can expand a parent case to view its child cases. This enables you to see connections between cases on the same tab. Double-click the name of a child case to open its detail page on a new tab.
• In the document lists, you can expand a main document to view its supplementary documents. This enables you to see connections between related documents on the same tab. Double-click the name of a supplementary document to open its detail page on a new tab.
• You can export the lists that include custom fields to Microsoft Excel.

Work with PDF

• You can generate PDF reports to view or print information about cases and documents. See Reports.

• Sometimes PDF versions of documents may be not created due to technical issues. To view a list of such documents, add the All unsuccessful PDF documents and My unsuccessful PDF documents lists to the navigation pane.

• You can print main and supplementary documents of a case to a PDF document and save the PDF document on the case or on a local disk.

User Guide usability

• You can find extended information about each button in the Ribbons section.
• The User interface section has been restructured and simplified.
• The WorkZone Client configuration section now only contains descriptions and actions that are relevant for regular users. Information for administrators has been moved to the WorkZone Client Administrator's guide.

Other features

• You can start a process from a document detail page. The new process is connected to the case of the corresponding document and automatically includes this document.
• The "copy a case" functionality has been extended. Now you can copy a closed case or a case with contacts that no longer exist in the database. See Copy an existing case.
• You can create notes on contacts. This functionality works in the same way as notes on cases and documents.
• The Archive approved field is added. It informs whether the Danish National Archives accepts a document type. This field is read-only.

General usability

• The wrench icon , which was used in configuration mode, has been changed to a gear icon . It is now always visible in the user interface.
• New or changed cases, documents, and contacts on your reading list are now formatted in bold. The bold formatting disappears when you open them.
• When you search for a case, document, or contact in a list, the results will be ordered by most recently viewed. This means that the item you have viewed most recently will appear at the top of the search result list. See, for example, Add or remove case parties.
• When you add a party to a document, you can search for parties that exist on the case that the document belongs to. See Add or remove document parties.
• You can now scroll to see all items on lists, for example, in widgets or in search results of reference selectors. Previously, a list only showed a maximum of 20 items.

Edit from lists

• You can edit the reference type from lists that display document references and case references.
• You can edit the closed date from case lists, which enables you to close or re-open one or more cases from the list.
• You can edit read access (access code) from document and case lists, which enables you change read access for one or more items on the list.

See Edit multiple items in a list.

Manage documents

• The functionality Move document has been extended with the following functionality: Move to case, Move to new main document, Change to main document, and Change to supplementary document. See Move document.
• The new field Postal date is available for documents. To add this field, you must configure the document detail page. The field is also available on document lists. When you save an e-mail from Outlook, the Postal date field will display the sent date for outgoing mail or the received date for incoming mail.

New Share button

• A new button, Share, has been added on the ribbons. The Share button contains the previous mail functions Link, Attachment, and Attach PDF. See Share document.
• A new function, Copy to clipboard, has been added. It enables you to copy links to cases, documents, and contacts in WorkZone. See Copy a document to the clipboard, Copy a case to the clipboard, and Copy a contact to the clipboard.

Optimized search

• You can add multiple criteria when you define a search by using criteria from a list. Thus you can, for example, search for documents with the document type “I, Incoming” Or “U, Outgoing”. If you add multiple criteria, you will by default perform an Or search, displayed by . See Create a new search and Add or remove document references.

On fields that can contain multiple values, such as Keywords and Facets, you can perform an And search, displayed by . See Case search with multiple information or date criteria.

• You can add search filters to all lists, which enables you to search the lists. You can even filter a document list to only show main documents, supplementary documents, or main documents without supplementary documents. A filter icon has been added. See Filter a list.
• All users can share saved searches with other users, including users without the CONFIGADM access rights. See Share a saved search list.

Configuration

• You can configure which buttons are displayed on the ribbon. To hide or show buttons, click the arrow in the ribbon group to the right. The selection will be stored in the user configuration.

Important: You must make this configuration on all ribbons, for example on the case ribbon, document ribbon, and the document list ribbon.

See Ribbons.

• When you add new parties to a case or a document, you can configure which columns are displayed in the search result list of the reference selector. See Add or remove case parties and Add or remove document parties.
• The configuration of the navigation pane has been extended, allowing you to add new panes, reorder panes, rename panes, and remove panes.

Integration to WorkZone Process

• You can add the two new lists, My open tasks and My pending tasks, to the navigation pane as widgets. The lists will show your tasks from WorkZone Process. You can open and solve the tasks from the lists.

• The WorkZone Meeting module is added to WorkZone Client. You can view WorkZone meetings, including agenda items and documents, created for your Outlook appointments or meetings. You can also add, edit, or remove meeting agenda items and the documents saved on them. See Working with WorkZone meetings, Manage meetings and About fields on a meeting detail page.

  To work with WorkZone meetings, you must have the WorkZone Meeting module installed.

• If you have administrative rights, you can configure and distribute document detail pages and contact detail pages. That is, you can add, remove, configure, resize, or reorder fields on the contact, document, or meeting detail page. For a contact detail page, you can also set default values and required settings for the fields. Later you can share your configuration of the detail pages with selected users, units, or the whole organization. See Configure and distribute a case, document, or contact detail page. For the document detail page, new fields, Acting unit and Archiving form, have been added to the available fields.
• You can configure the contact search page, document search page, or a meeting search page. That is, you can add, remove, configure, resize, or reorder fields displayed on the contact or document search page. See Configure a case, document, contact, or meeting search page.
• You can copy multiple selected documents to a case. See Copy multiple selected documents to a case.
• You can preview PDF documents without having an Adobe reader installed.

To preview PDF documents without an Adobe reader installed, you must use Internet Explorer 11.

Interface changes and improved user experience

• The new fields Acting unit and Archiving form are added for document detail pages.
• When you select multiple cases or documents and edit them from a list, your selection remains after you have completed editing. This means that you can continue editing the items without selecting them again.