Released hotfixes for WorkZone 2024.0

249354: Users with global access cannot update permissions for authority-protected documents and cases

Users with global access (* access code) cannot change the access code (both read and write) for cases and documents, if their "License" property belongs to a different authority than that user's authority.

Corrected: Users with global access (* access code) can change access codes on both cases and documents, even if their license belongs to an authority different from user's own.

251209: Adding Case Icon condition with FileClass_Value breaks editing of AGM items

Corrected.

252340: 'IsInheritable' flag is missing in WorkZone Client configuration

After creating a WorkZone Client configuration with inheritance to subunits, the 'IsInheritable' setting is not included into the exported .json configuration file.

Corrected.

252341: Cannot find unit configuration with inheritance when exporting a WorkZone Client configuration

When exporting WorkZone Client configurations, there is no indication of inheritance in the configuration names, meaning that you cannot tell apart the configurations with and without inheritance.

Corrected.

246964: Flagging/Unflagging resulting in an error

Flagging/unflagging items randomly fails with the message "An error occurred while flagging/unflagging this item. Please contact your system administrator to resolve the issue".

Corrected.

252636: Flagging not working when items are not part of user's MRU

Flagging functionality does not work if flagged items are not part of the user's most recently used (MRU) items.

Corrected.

256646: Users without AFDADM and MEDARBADM access can edit the Employee and Unit's read and write access

Users without the AFDADM and MEDARBADM access can still edit the employee and unit's read and write access from the Parties tab, if they select multiple contacts of different type (for example, Employee, Unit, Company With CVR, Municipality, and Company (with out CVR)).

Corrected.

256587: Unjustified read access on employees

CS0007022, INC0012380

Users without the MEDARBADM access can apply read access to employees, if they edit multiple contacts at the same time.

Corrected.

255360: Cannot edit long country names

INC0012393, CS0007037

In the Countries and postcodes in Configurator, you cannot edit long (over 32 symbols) country names.

Corrected.

This release enables configuration options for contact creation in Outlook and whitelist of Microsoft Exchange services for WorkZone 365.

New Contact creation settings for Outlook

New Contact creation section is added to the Outlook configuration page:

• Enable automatic creation of new contacts for unknown email addresses: When this option is enabled, email contacts not found in WorkZone will be automatically suggested as New parties. Users can click Add party to save that email as a new contact. When this option is disabled, users will have to create new contacts manually.
• Suggest creation of new contacts for senders, recipients and Cc recipients, that do not exist in WorkZone yet: When this option is enabled, senders, recipients, and Cc recipients that do not exist in WorkZone will be automatically preselected as parties with corresponding roles.

See Outlook configuration.

Add Exchange Server URL for WorkZone 365

A new External services page has been added under Services. Here you can add the Microsoft Exchange Server URLs allowed to be called from the WorkZone 365 server. This is required, if your organization wants to use WorkZone 365 with shared mailboxes on the Exchange Server 2019.

See External services.

246170 Error in CPR integration

Some actions were executed twice.

Corrected.

246172: In Oracle, job_queue_processes must be greater or equal to 15

Corrected.

246173: The job that sets the current address for a file party does not set the primary party's address

Corrected.

ScanSQL issues

The following ScanSQL bugs have been fixed:

245697: It is not possible to view settings for the individual freetext indexes in ScanSQL.

246188: ScanSQL crashes when clicking Preferences in Text indexes.

246189: ScanSQL crashes when clicking Object problems.

246190: ScanSQL crashed when cancelling Get file by doc_id.

246637: ScanSQL error, job setting the current address, Wait longer for synonym's job to start.

248097: Hard deletion of documents uses a wrong datetime stamp when stamping Updated/UpdateTime on the file

Corrected.

248156: Database - sjpk_sja_pkb update_time, updated and update_user are not set on SJ_STD cases

The AD replicator did not set update time om standard cases.

Corrected.

246391: SOM orderby CustomProperty_Summary uses inner join

Search results can be wrong when ordering by _Summary part of a custom property when it is of the type droplist.

Corrected.

248638/CS0001799: Address updates lack end dates

When updating more than one address from the CPR register at the same time, there were cases where an end date was not set.

Corrected.

251881: Incorrect update of default addresses

If either the Change case party address on open cases to the contact's default address feature setting or the Change case party address on open cases to the contact's default address if the previous address is inactive feature setting is enabled in WorkZone Configurator, the change of address on case parties and on the primary party on cases did not work as intended. Furthermore, the changes were not logged and shown on the Life cycle and the Contact reference history tabs on the case detail page.

Corrected.

See also:

Configure the behavior for selection of default addresses

The Detail tabs

253330: Select Custom Properties as collections

The feature "OData > Select Custom Properties as collections" that was introduced in WorkZone 2024.2 is now available in WorkZone 2024.0.

INC0010502/ INC0010674: CPR Batch does not update existing citizen

The primary party (citizen) on a case was not updated correctly with the citizen’s address.

Corrected.

252700/I252700/NC0010497: Documents in hierarchy tab did not work

An error occurred when opening the Documents in hierarchy tab in WorkZone Client, when there were circular references between documents.

Corrected.

252673/CS0001983: Inconsistency in the File/UserKey field

When searching in the FileContacts entity in WorkZone QueryBuilder, the query result returned inconsistent File/UserKey values.

Corrected.

253325: CPR Batch required a specific entry in the source_record field but CPR Online does not support it

If a CPR number existed in the name field but not in source_record field, then CPR Batch required a special entry in the source_record field but CPR Online did not support it.

CPR Integration, CPR Online and CPR Batch

Contacts who are created with the name type C without using WorkZone CPR Online can now be updated both via CPR Online and via CPR Batch. However, if you use CPR Batch, it requires that the contact is subscribed to CPR in a different way than through WorkZone CPR Online.

Before this hotfix, you had to create a specific entry in the source_record (save_type = ’X’) for this to work, and then it only worked for CPR Batch, not for WorkZone CPR Online.

If you have created specific entries in source_record (save_type = ’X’), you must remove them.

A new parameter is now available in CPR Batch:

/exists The name is only imported if the name is already registered in WorkZone's name register name type C.

255796/INC0012721 - New CPR contacts created via OData were not automatically set for subscription

CPR Batch was not able to import contacts with the name type 'C' in the contact register that were not imported from CPR-Online. This meant that CPR contacts that were created manually or by other means than CPR-Online were not imported via CPR Batch.

This hotfix introduces two new parameters for CPR Batch: /newcpr and /newCprBatch.

The newcpr parameter has three settings:

• I - If the parameter is set to 'I', CPR Batch will import CPR contacts of name type 'C' that were not created via the CPR-Online integration.

• S - If the parameter is set to 'S', CPR contacts in name type 'C' that were not created via the CPR-Online integration, will be subscribed to CPR Batch.

• N - If the parameter is set to 'N', CPR Batch will not process CPR contacts that were not created via the CPR-Online integration. This is the default setting and will also be used if the parameter is not specified.

You can use the newCprBatch=n parameter to specify how many CPR contacts are to be imported or subscribed at a time. The 'n' component in the parameter denotes a number of contacts, that you can specify yourself. If 'n' is set to '0' ( newCprBatch=0), all new CPR contacts will be imported or subscribed (depending on whether newcpr is set I or S). '0' is the default setting and will also be used if the parameter is not specified.

255746/CS0008891: Issue found in a desupported WorkZone version where FileAndRecordReminder when searched through QB can show document and case titles

It was found that sensitive information could be exposed in three different audit tables through WorkZone QueryBuilder, even though you don't have access rights. This was because the access code was not inherited by the FileAndRecordReminder table.

This has been corrected. The contents are now only exposed to users that have the universal (*) access code.

257716/INC0012878 - The ext_key and label in source_record could not be exposed in OData

The OData property SourceRecord.ExtKey used by certain customer integrations was completely removed in Hotfix 4 as to not expose it’s content.

The property has been re-added, but it only accepts contents for inserts and updates and filter criteria – it will NOT expose any data – the contents will look blank.

257400 - sjRegSag - Changing primary party was not possible if the old party had a write access code that the user didn't have

The logic in sjRegSag is now changed to allow removal of (primary)parties regardless of the contact's update code.

260038/INC0010102 - The Updated field on cases and records displayed incorrect dates.

This issue has been corrected in this hotfix.

260040/INC0010867 - PRD CPR subscription error

If a Guardian was previously created as a contact without a CPR-number, and then associated with a CPR-number later on, WorkZone would return the error message "Reference unnamed not unique." <Field name="name_type">P</Field><Field name="name1">xxxxxxxx</Field>.

This issue has been corrected by ensuring that the correct name field is validated.

260041/INC0010771 - Personal data were visible in QueryBuilder

A specific QueryBuilder search would display a column that could contain personal data of case parties, such as CPR-numbers and full names.

The column in question is no longer selectable in QueryBuilder.

260042 - If SourceImport failed during renaming, post.sql was not performed

In some cases, when Sourceimport failed, the post processing was not be execited, which could lead to the assignment of incorrect access codes.

This issue has been corrected in this hotfix.

261766 - Unpopulated freetext indexes were not supported on Oracle 21C

It was not possible to populate an unpopulated freetext index on Oracle 21C.

This issue has been corrected in this hotfix.

260072/INC0010102 - The updated and update_time fields were not set on SJ-STD cases when created or updated by the AD-replicator

When an SJ-STD case was created or updated by the AD-replicator, the fields Updated and Updated time were not updated.

This is issue has been corrected in this hotfix.

161388/CS0021075 - Default KMD data was present in Export Excel templates

When exporting Odata to an excel file, the workbook contained a footer that is specific to KMD and not relevant to customers.

This default footer has now been removed from the excel templates.

260113 - Database - Sjp_gv_sql_monitor package

A utility for operations technicians to extract execution plan for sql that has been executed.

The purpose of this hotfix is to update the PDFTron licencing key in the mobile app.

Fixed issues with the rank re-order functionality for tasks.

This release enables contact creation and other improvements for saving Outlook emails, support for shared mailboxes with Microsoft Exchange Server 2019, and improvements for merging to Word documents.

Improvements for working with emails

Create WorkZone parties for unknown email addresses

Your administrator can enable in WorkZone Configurator automatic contact creation and contact suggestion for email addresses that are not WorkZone contacts yet. If these options are enabled, you can quickly create new WorkZone contacts (parties) when saving emails.

• If Enable automatic creation of new contacts for unknown email addresses option is enabled, you can automatically create new WorkZone contacts for unknown email addresses. When this option is disabled, you will have to create new contacts manually.
• If Suggest creation of new contacts for senders, recipients and Cc recipients, that do not exist in WorkZone yet option is enabled, senders, recipients, and Cc recipients will be preselected for contact creation, if their email addresses do not exist in WorkZone.

  See Manage email parties and Create a new contact.

Saving multiple emails

You can save multiple emails to WorkZone at once. See Save multiple emails.

• You can categorize multiple saved emails as saved to WorkZone (supported only with Microsoft Exchange Server Online).
• When saving multiple emails, you can track your progress via a progress bar. It will also show the status of each item.
• Contact resolution: If there is more than one contact registered with the same email address in the WorkZone database, you will need to select which contact to save as a party on the selected email to proceed with saving the email. To do this, click the Parties tab, select which contact to save, and click Resolve.
• Email parties from the saved emails are now saved as document parties on the newly created WorkZone documents. See Save multiple emails.
• When saving multiple emails, you can save their attachments as individual WorkZone documents. You can choose to either save the attachments as main documents on a case or as supplementary documents to the email. See Save multiple emails, step 4.
• If you have the CONFIGADM access rights, you can configure the fields in the Create new case dialog for multiple saved emails. See Configure the new case fields.

Save emails without attachments

Your organization can decide whether to include attachments into the email message (email body) file that you save to WorkZone. This is configured by your WorkZone administrator in WorkZone Configurator under 365 > Outlook configuration > Email attachments > Save emails without attachments.

• When Save emails without attachments setting is enabled: The email message will be saved to WorkZone without any attached files (embedded elements, such as logos, graphical signatures and so on, will not be removed). When saving the email message, you can select to save its attachments as separate supplementary documents or main documents on the same case.

  Note:

  • Digitally signed emails will be saved without the digital signature.
  • Encrypted emails will be saved as a single file, including the attachments. Additionally, you can save the attachments as separate supplementary documents or main documents on the same case.
• When Save emails without attachments setting is disabled: The email message will be saved to WorkZone together with all its attachments merged into a single file. Additionally, when saving the email message, you can select to save the attachments as separate supplementary documents or main documents on the same case.

See Save an email and its attachments as individual documents in WorkZone.

WorkZone 365 for shared mailboxes

WorkZone functionality is now supported for shared mailboxes.

Improvements for merging to Word documents

• When you click Merge, values from the inserted merge fields will automatically merge to the same document. Previously, a new document with the values from the inserted merge fields was opened.
• Two new buttons, Save and Merge and Merge as Copy are now available for merging actions:
  • Save and Merge (only displayed for non-WorkZone documents): Merge the inserted merge fields and save current document to WorkZone. See Merge information to a non-WorkZone document.
  • Merge as Copy (only displayed for WorkZone documents): Merge the inserted merge fields and save a copy of the current document as a new WorkZone document. See Merge information and save a copy of an existing WorkZone document.

250687: Unhandled exception, after which duplicate contacts and duplicate mail documents are created in WorkZone

Some users have reported encountering duplicate emails and contacts when saving from WorkZone for Office. The root cause of this issue was identified as double-clicking on the Save button.

Corrected: This problem has been resolved, and users should no longer experience it.

250656: Add type 'Unique' as a merge field

Contact custom type Unique can be used as a content control now.

252588: (Office 2019/2021): When mail conversation includes recall message requests, users cannot save any mail from that conversation on a case

If email conversation includes recall message requests, users cannot save any mails from that email conversation on a case.

Corrected.

253761: Occasional errors "This file cannot be saved because it is read-only" after starting a process

CS0001974

When enabling editing for a read-only (archived or locked) WorkZone document via Word/Excel/PowerPoint, and then starting a process, WorkZone for Office sometimes shows an error that this file cannot be saved because it is read-only.

Corrected.

INC5135489/238854: Links in PDF/UA documents fail

Links did not work when documents were converted to PDF/UA format.

Corrected.

INC5270681/241658: The WorkZone PDF Crawler admin USER is shown in the Updated by field

After upgrade, the WorkZone PDF Crawler admin user was shown in the Updated by field on cases instead of regular users.

Corrected.

237514: Significant increase of the size of PDF documents when sent as attachments in a SmartPost process

The file size of some PDF documents increased significantly when they were sent as attachments in a SmartPost process.

The size of SmartPost letters with attachments has been reduced.

Please note that this correction requires WorkZone Process hotfix 1.

222508/CS1473851/INC4145553: Failed PDF documents (ModDate)

Some PDF documents could not be generated due to an issue with ModDate.

Corrected.

246423: Documents are downloaded instead opening in the preview pane

PDF documents were downloaded instead of opening in the preview pane.

Corrected. When a PDF rendition is requested, the browser no longer download it as a file.

242599: SmartPost fails on unexpected character when PDF/UA is enabled (Exchange dispatcher)

The SmartPost process failed when using the Exchange dispatcher. The error was caused by an unexpected character when PDF/UA was enabled.

Corrected.

241537: PDF Crawler does not reconnect or fail

The check of the connection status has been improved, and now the container readiness probe returns unhealthy when PDF Crawler cannot access OData.

PDF Crawler performance improvements

The following bugs have been fixed as part of performance improvements of the PDF Crawler service:

• 237622/ CS1990190/ INC5072540: PDF documents are not generated automatically from Word documents

• 246234/CS2188718/ INC5409546: PDF Crawler is slow

• 235313: PDF Crawler performance issue

248521/INC0010203: Missing information on case printouts

Dates and case parties were missing on case printouts.

Corrected

249548: WZPDF Error when generating PDF documents

A PDF conversion error occurred due to 'incorrect namespaceUri'.

Corrected.

248988: PDF/UA validation failing on environment without internet connection

PDF/UA validation failed on environments without internet connection.

Corrected.

249855/CS0002139: PDF/UA validated documents could not be edited

It was not possible to edit a PDF/UA validated document, for example move or copy pages in the PDF document.

Corrected

253536/INC0010756: WorkZone PDF Crawler performance issues

To improve performance, the way that PDF Crawler selects files for rendition has been enhanced. Moreover, we have changed the recommended settings for the RecordsLimit, SuspendInterval, and WorkerCount parameters. The default settings are:

• RecordsLimit: 50

• SuspendInterval: 00:00:30 (30 sec)

• WorkerCount: 2

Note that you need to set the values manually when upgrading to this hotfix.

For more information about the parameters and how you can optimize performance, see Configure WorkZone PDF Crawler.

253304/INC0010494: SmartPost fails

WorkZone PDF Engine had synchronization issues with WorkZone PDF Crawler.

Corrected.

245629/CS2072931: The process owner did not receive a PDF/UA validation failed task/smartmail

When sending a SmartPost message with documents that failed the PDF/UA validation, the process owner did not receive a PDF/UA validation failed task/smartmail.

Corrected.

252971/CS0003080: Documents with images without alternative texts are incorrectly PDF/UA approved

Word documents that contain images pass the PDF/UA validation even if the images do not have alternative texts. Images must have alternative texts to be PDF/UA compliant.

Corrected

257770/CS0017109: PDF Engine does not create a PDF file for emails with {} in the email parties

INC0014106

When converting emails with {} (curly brackets) in the email parties, conversion to PDF fails.

Corrected.

259015: Saving emails without attachments fails with the error code "406-Not Acceptable Response"

It was not possible to save emails without attachments from Outlook even if the Save emails without attachments option was turned on in WorkZone Configurator. The error message "406-Not Acceptable Response" was shown. This bug fix is related to WorkZone 365 Hotfix 1.

Corrected.

All 2024.1 WorkZone Process updates are included in the 2024.0 hotfix 1.

New features

SmartPost performance improvement

Sometimes the NgDP response times became slow when checking for NgDP receipts in the NgDP service. This is done through the NgDP service Event Log and in the receipts to ensure all receipts are received. This look-up affected other processes. The issue has been fixed in the NgDP dispatcher.

Bug fixes

237514: Significant increase of the size of PDF documents when sent as attachments in a SmartPost process

The file size of PDF documents increased significantly when they were sent as attachments in a SmartPost process.

The size of SmartPost letters with attachments has been reduced.

245743: WZP webservice: The date format in the user tasks was not aligned with the selected language culture in the clients

When a user with one culture set, for example Danish, created a process through the WZP API, the date format in the user tasks when opened from a client was sometimes not aligned with the selected culture in the client, for example WorkZone Client.

Now, the dates are shown in the culture that the user has selected on the client.

247891: Advanced submissions: Steps were broken after editing a process

An error occurred when approving advanced processes that that had been edited. The states of the steps in the process were broken.

The states of the steps are now same as before editing the process.

INC5294029/CS2110012/242636: Inconsistent replies from NgDP as to whether a contact is subscribed to Digital Post

Inconsistent replies from NgDP as to whether a contact is subscribing to Digital Post or not is resolved by recognizing replies with no error and no reply as no subscription to digital postal. The issue has occurred for contacts with CPR who live abroad.

Corrected

245695: New subscription status Closed NgDP

NgDP has introduced a new Closed status for contacts’ mailboxes. WorkZone handled this status as if the contact was not subscribed to Digital Post.

Corrected

CS0001759: SmartPost issues

Release 66 from Digitaliseringsstyrelsen reintroduced an EventTag that broke the backward compatibility of WorkZone. As a result, receipts were delivered and received incorrectly in WorkZone, and customers could experience that SmartPost processes failed with the error "Dispatcher NgDP PROD failed with error: e-Boks error. Server error 1999: Error getting Contact response TooManyRequests 429 Too Many Requests". The error was shown in the workflow log.

Corrected.

246004: Asynchronous sync of NgDP receipts

There was an issue with asynchronous synchronization of NgDP receipts.

The issue has been corrected to make sure that long NgDP response times do not drain the application pool.

Known issues

New NgDP dispatchers have the same names as old e-Boks dispatchers

After upgrade, new NgDP dispatchers are created instead of the new versions e-Boks dispatchers. The names of the old e-Boks dispatcher and the new NgDP dispatchers are identical, which makes it difficult to see which dispatcher is used by the e-Boks message handler service workflow.

To work around this issue, you can set an end date on the dispatcher that you do not want to use and make sure that the e-Boks message handler service workflow points to the dispatcher without end date.

SmartPost messages are not sent to copy recipient (same as recipient)

After upgrade, messages are not sent to the copy recipient if the copy recipient is the same as the recipient.

New feature

SmartPost Extended logging

You can now enable extended logging by turning on a new DebugOutput setting in the NgDP dispatcher in WorkZone Configurator. If you turn on this setting, all requests to the NgDP service will be written to the workflow log. You should only turn on this setting if you are investigating errors from Digitalieringsstyrelsen's NgDP service.

By default the setting is turned off.

Bug fixes

The SmartPost history documents do not show the external ID

When a SmartPost message failed, the External Id field in the history was empty.

Now, the history document shows the MessageUUID of the sent message in Eksternal Id field.

253359: Performance issue with case activities when using the UpdateEntity activity effect

Customers who have defined a considerable number of custom properties experienced reduced performance when using the UpdateEntity activity effect.

The performance was reduced if OData requests do not have projections. If, for example, you want to use an OData request to read the case number and the OData request doesn't have a projection, all information about the case is retrieved, not only the case number, which affected performance. Now, all OData requests have projections.

251546: SmartPost fails when sending attachments as separate documents

SmartPost fails when sending a SmartPost message with attachments and selecting the Send attachments as separate documents (only e-Boks/NgDP/Exchange) checkbox in the Send SmartPost dialog.

Corrected

253027: Parallel service workflows are only running in parallel for 29 hours

When running a parallel service workflow, for example the Case monitoring service workflow, in an environment with multiple agent servers, the service workflow only ran on one server after 29 hours.

Corrected

INC0013968/257784: SmartPost messages fail with the status Not specified

Sometimes the PDF service failed when it was called synchronously, which resulted in failed SmartPost messages.

Corrected.

New feature

Mass dispatch supports the NgDP dispatcher

Mass dispatch now supports use of the NgDP dispatcher. As of the 2024.0 release, you must use the NgDP dispatcher instead of the e-Boks dispatcher.

Skipped.

WorkZone Mass Dispatch Hotfix 3 is required because the functionality of WorkZone Process and WorkZone Mass Dispatch are interconnected.

See WorkZone Process Hotfix 3.

246056: The ALLEEMNER access code was automatically added during import

During exports of configurations, the ALLEEMNER access code was automatically added to Access code fields in the JSON file when the field was empty or null.

Now, Access code fields that are empty or null, are no longer exported. When the Access code fields are added, the fields are exported to the JSON file with the correct value, but are not imported to WorkZone Configurator.